Brand Partner

Qmatic
Customer Experience
Management

The platform trusted by leading brands to enhance every customer journey

Customer Journey Flow

Pre-Service

Book appointments online or by the Call Center

Check-In

Check-in by the Concierge, or scan QR code to get in line

Waiting

Digital Signage, Push / SMS Notifications

Service

Staff Terminal to call queue number, TV Screen Notification

Post-Service

Customer Feedback by the Devices or Weblink

Collect & Manage

Reports, Dashboard, Operation Panel

Customer scans the QR code in the branch and selects the desired service.

Customer receives a virtual ticket and can wait anywhere while checking their progress. By entering a mobile number, they receive SMS notifications.

Customer is notified that it's their turn and proceeds to the counter.

Notifications

Digital Signage

Context Marketing

Counter

Surface Editor

Concierge / Reception Module

Business Intelligence

Appointment

LDAP

Our team will design the right Qmatic solution for your business.